The Junk Pros – Privacy Policy

1. Information We Collect

The Junk Pros Corporation (“we,” “our,” or “us”) collects information you provide directly to us, such as when you:

• Request a quote through our website forms
• Contact us via phone, email, or online forms
• Schedule services through our booking system
• Upload photos or videos for quote estimation
• Provide feedback or testimonials

This information may include: name, email address, phone number, property address, company name, service requirements, photos/videos of items to be removed, and any other information you choose to provide.

2. How We Use Your Information

We use the information we collect to:

• Provide quotes and estimates for junk removal services
• Schedule and coordinate service appointments
• Communicate with you about your service requests
• Process payments for completed services
• Improve our services and customer experience
• Comply with legal obligations and business requirements
• Send service-related communications and updates

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except as described below:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, scheduling systems, and email services
• Legal Requirements: We may disclose information when required by law, regulation, or court order
• Business Transfers: Information may be transferred in connection with a merger, acquisition, or sale of business assets
• Consent: We may share information with your explicit consent

4. Email Communications

When you provide your email address, we may send you:

• Quote confirmations and service details
• Appointment confirmations and reminders
• Service completion notifications
• Follow-up communications and feedback requests
• Important updates about our services

All emails are sent through secure, encrypted channels. You may opt out of non-essential communications at any time by contacting us directly.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using SSL/TLS encryption
• Access controls and authentication requirements
• Regular security assessments and updates
• Employee training on data protection practices

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, customer information is retained for 7 years following service completion for business and tax purposes.

7. Your Rights and Choices

You have the right to:

• Access and review the personal information we have about you
• Request corrections to inaccurate or incomplete information
• Request deletion of your personal information (subject to legal and business requirements)
• Opt out of non-essential communications
• File a complaint with relevant data protection authorities

To exercise these rights, please contact us using the information provided below.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to enhance your browsing experience and analyze website usage. These technologies help us understand how visitors interact with our website and improve our services.

9. Third-Party Services

Our website may contain links to third-party services or integrate with external platforms (such as scheduling systems). This privacy policy does not apply to third-party websites or services. We encourage you to review the privacy policies of any third-party services you use.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the “Last Updated” date.

11. Contact Information

12. Compliance

This privacy policy is designed to comply with applicable privacy laws and regulations, including but not limited to the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR) for European users, and other applicable data protection laws.